Internet Merchant Policies And Procedures

INTERNET MERCHANT POLICIES AND PROCEDURES

Pavement Science | ARRB Group Ltd (trading as the National Transport Research Organisation, NTRO)

ABN 68 004 620 651

80A Turner Street, Port Melbourne, VIC 3207

SCOPE

These policies apply to all products and services offered through pavement-science.com.au and its secure payment pages. By purchasing, you agree to the terms below and to NTRO’s website Terms of Use.

PRIVACY

NTRO handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The NTRO Privacy Policy at https://www.ntro.org.au/policies/privacy-policy sets out how we collect, use, disclose and protect your data.

This page describes additional matters specific to the Pavement Science Software Suite:

  • Data collected: name, organisation, contact details, order history, licence-key allocations and limited card data (see Security).
  • Purpose: processing orders, issuing licence keys, supporting software, managing event registrations and complying with accounting or legal obligations.
  • Backup Data: we store backup data on Amazon Web Services servers in Sydney. No information is sold to third parties.
  • Access / correction: email info@pavement-science.com.au with your request.
  • Complaints: write to the Privacy Officer at the address above. If unresolved, you may contact the OAIC.

SECURITY AND PAYMENT PROCESSING

PAYMENT GATEWAY

  • Online card transactions on this site are processed through Eway, an Australian Level 1 PCI DSS-compliant payment gateway.
  • All payment data is encrypted in transit using 256-bit TLS and transmitted directly to Eway’s secure servers.
  • NTRO never stores complete card numbers or CVV details on its systems.
  • You will see a padlock icon and “https” in your browser when entering payment details.
  • For more information, see Eway’s security statement at https://www.eway.com.au/advanced-cybersecurity/.

PRICES, GST AND CURRENCY

  • All prices are in Australian dollars (AUD) and include GST unless stated otherwise.
  • NTRO issues a valid tax invoice by email when payment is confirmed.
  • We may adjust prices without notice, but changes do not affect orders that have already been accepted.

DELIVERY OF DIGITAL PRODUCTS AND USB KEYS

  • Licence keys and download instructions are emailed within one (1) business day once payment clears.
  • USB keys are shipped by courier within three (3) business days. A tracking number is provided by email.

REFUND, RETURN AND CANCELLATION POLICY

Nothing in this section limits your rights under the Australian Consumer Law (ACL).

DIGITAL PRODUCTS (SOFTWARE)

  • Refund Window: Seven (7) calendar days from delivery email.
  • Conditions: Provide written confirmation that the software has been uninstalled and the licence key deleted or deactivated. Refund processed to the original payment method within five (5) business days.

PHYSICAL PRODUCTS (i.e. USB KEY – UNUSED, SEALED)

  • Refund Window: Seven (7) calendar days from delivery date.
  • Conditions: Return freight paid. Refund excludes shipping charges. We inspect the item on receipt to confirm as-new condition prior to refund.

EVENTS AND TRAINING COURSES

If a product is faulty or not as described, contact info@pavement-science.com.au with your order number and evidence. We will arrange repair, replacement or refund in line with the ACL.

DISPUTED TRANSACTIONS

Email info@pavement-science.com.au within 14 days of the charge appearing on your card statement. Provide the invoice number, date, amount and description of the issue. We will reply within two (2) business days and work with you and the payment gateway to resolve the matter promptly.

LINKS TO OTHER WEBSITES

Our site may link to www.ntro.org.au and other external resources. NTRO is not responsible for the content or privacy practices of those third party sites.

CHANGES TO THESE POLICIES

NTRO reviews these Internet Merchant Policies at least once a year and whenever operational or legal requirements change. New provisions take effect on publication at this address.

CONTACT

For questions about orders, payments, privacy or these policies, contact:
Email info@pavement-science.com.au
Phone +61 3 9881 1555

 

Last updated 01 July 2025.