Knowledge Base

Configuration Issues

The folder that APSDS is using to store your data files is not writable.

Contact your IT Administrator for assistance (make sure you note the data folder – it is defined in the APSDS error message).

APSDS is unable to write to the file APSDS5.INI (in the Windows folder, for example C:WINDOWS).

Contact your IT Administrator for assistance (make sure you note the Windows folder – it is defined in the APSDS error message).

The folder that APSDS is using to store settings is not writable.

Contact your IT Administrator for assistance (make sure you note the settings folder – it is defined in the APSDS error message).

Please send your database files so that we can diagnose the problem.

Click ToolOptions.

The data folder will be shown in the “Data Path” field.

By default this will be “C:UsersPublicPublic DocumentsMincad SystemsAPSDS5data”.

Email the the database files LAYERS.MDB and LOADS.MDB.

When you look for the database files in Windows Explorer they will be of type “Microsoft Access Application” and the size will be at least 160 kb.

When you click the “Run Analysis” button, APSDS 5.0 uses APSDS32.exe to perform the numerical analysis.

This error is usually caused by APSDS32.exe not having the correct permissions to be executed by APSDS 5.0.

Check with your System Administrator that APSDS32.exe is not being blocked by your Firewall.

Try switching off your Firewall(s). Here are some links showing how to switch off Windows Firewall:

You may also be running a third-party firewall.

The error/warning that you have encountered may not be accurate.

Please update to the latest version of APSDS – this may give you a more accurate diagnosis.

Click here to download the APSDS 5.0 installer.

Please send your database files so that we can diagnose the problem.

Click ToolOptions.

The data folder will be shown in the “Data Path” field.

By default this will be “C:\Users\Public\Documents\Mincad Systems\CIRCLY5\data”.

Email the the database files LAYERS.MDB and LOADS.MDB.

When you look for the database files  in Windows Explorer they will be of type “Microsoft Access Application” and the size will be at least 160 kb.

If you have a Floating Licence for CIRCLY 7.0, CIRCLY must be able to access the Internet.

If you are using a third-party firewall, you many need to configure it to allow circly7.exe to access inbound and outbound TCP traffic on Port 29750.

Please consult the vendor’s documentation.

 

 

 

 

 

The folder that CIRCLY is using to store your data files is not writable.

Contact your IT Administrator for assistance (make sure you note the data folder – it is defined in the CIRCLY error message).

CIRCLY is unable to write to the file CIRCLY5.INI (for CIRCLY 5.x), CIRCLY6.INI (for CIRCLY 6.0) or CIRCLY7.0.INI (for CIRCLY 7.0) (in the Windows folder, for example C:WINDOWS).

Contact your IT Administrator for assistance (make sure you note the Windows folder – it is defined in the CIRCLY error message).

The folder that CIRCLY is using to store settings is not writable.

Contact your IT Administrator for assistance (make sure you note the settings folder – it is defined in the CIRCLY error message).

CIRCLY32.exe is the calculation engine used by CIRCLY.

It is highly likely that this error is a consequence of your antivirus software which has either:

  • deleted the file
  • moved the file to a quarantine folder, OR
  • locked the file

 

We have seen this issue arise as a consequence of a false positive introduced in a recent update of virus definitions in several antivirus programs.

A false positive occurs when an antivirus program erroneously identifies a legitimate file or process as malware.

Contact your IT Administrator for assistance.

When you click the “Run Analysis” button, CIRCLYuses CIRCLY32.exe to perform the numerical analysis.

This error is usually caused by CIRCLY32.exe not having the correct permissions to be executed by CIRCLY.

Check with your System Administrator that CIRCLY32.exe is not being blocked by your Firewall.

Try switching off your Firewall(s). Here are some links showing how to switch off Windows Firewall:

You may also be running a third-party firewall.

The error/warning that you have encountered may not be accurate.

Please update to the latest version of CIRCLY – this may give you a more accurate diagnosis.

Download the CIRCLY installer.

This error can result from a faulty driver configuration or from a faulty hardware lock.

Driver Configuration

Download the Troubleshooting Guide.

Start with the Quick Install/Uninstall on page 3.

If that does not fix the problem:

Check the Hardware Lock on another PC

If that PC is not already running CIRCLY, APSDS or HIPAVE:

go to: /knowledge-base/hardware-lock-driver download this file and run it to install the Hardware Lock driver.
Download the Pavement Design Software:(You need to Register and Log-in to access this content. Click here to get started)

CIRCLY 7.0 software: CIRCLY 7.0 – Full Installation

CIRCLY 6.0 software: CIRCLY 6.0 – Full Installation

CIRCLY 5.1 software:  CIRCLY 5.1 – Full Installation

APSDS 5.0 software:  APSDS 5.0 – Full Installation

HIPAVE 5.0 software:  HIPAVE 5.0 – Full Installation

If the Hardware Lock still gives that error: contact Mincad Systems or your local agent to arrange a replacement for your Hardware Lock.

APSDS uses two database files, LOADS.mdb and LAYERS.mdb to store nearly all the data such as material properties and load data.

The database files are managed by the Microsoft Jet database engine.

Although theoretically these files can be shared by multiple users, the version of APSDS that you are using is configured for single user (i.e. exclusive) operation.

APSDS is reporting that one or both of the database files has/have already been opened.
This condition can arise for a number of reasons:

  • Another process or user has the database open (see Sharing Problems below)
  • The database may have not have correct permissions
  • The database may be corrupt

Sharing Problems

Read What is an .LDB File?

Check if there are .ldb file(s) in the same folder as the .mdb files. If there are, delete them. You may need to reboot to delete them.

Security Settings and Share Settings

If you are working on a Network, get your IT Administrator to check the following:

For databases on network computers, go to the level that is shared. Usually that is an entire drive. Right click on it and select “Sharing and Security”. Make sure “Share this folder” is selected and there is a share name that does not have a dollar sign ($) behind it in the drop down box. (The dollar sign share is a default share for administrator only.) If there is not one, add it. Select a share without a dollar sign. Select permissions. Make sure the users that will be using the DB have change and read permissions.

Then right click on the folder(s) that contain the database(s) and select “Sharing and Security”. Select security. Make sure the users have read, write, modify, and read & execute permissions. Select advanced. Edit the users that will access the databases. Make sure they have create files and delete permissions.

Then right click on the the database(s) and select “Sharing and Security”. Select security. Make sure the users have read, write, modify, and read & execute permissions.

Database Corruption

If you still cannot open it, the database may be corrupt.

Install APSDS on another PC. Copy the APSDS data files to another PC (instructions here), and see if you can view the data from APSDS on that PC.

Do you have a backup that you can restore from?

If are still stuck, email your data files to Mincad Systems.

CIRCLY uses two database files, LOADS.mdb and LAYERS.mdb to store nearly all the data such as material properties and load data.

The database files are managed by the Microsoft Jet database engine.

Although theoretically these files can be shared by multiple users, the version of CIRCLY that you are using is configured for single user (i.e. exclusive) operation.

CIRCLY is reporting that one or both of the database files has/have already been opened.
This condition can arise for a number of reasons:

  • Another process or user has the database open (see Sharing Problems below)
  • The database may have not have correct permissions
  • The database may be corrupt

Sharing Problems

Read What is an .LDB File?

Check if there are .ldb file(s) in the same folder as the .mdb files. If there are, delete them. You may need to reboot to delete them.

Security Settings and Share Settings

If you are working on a Network, get your IT Administrator to check the following:

For databases on network computers, go to the level that is shared. Usually that is an entire drive. Right click on it and select “Sharing and Security”. Make sure “Share this folder” is selected and there is a share name that does not have a dollar sign ($) behind it in the drop down box. (The dollar sign share is a default share for administrator only.) If there is not one, add it. Select a share without a dollar sign. Select permissions. Make sure the users that will be using the DB have change and read permissions.

Then right click on the folder(s) that contain the database(s) and select “Sharing and Security”. Select security. Make sure the users have read, write, modify, and read & execute permissions. Select advanced. Edit the users that will access the databases. Make sure they have create files and delete permissions.

Then right click on the the database(s) and select “Sharing and Security”. Select security. Make sure the users have read, write, modify, and read & execute permissions.

Database Corruption

If you still cannot open it, the database may be corrupt.

Install CIRCLY on another PC. Copy the CIRCLY data files to another PC (instructions here), and see if you can view the data from CIRCLY on that PC.

Do you have a backup that you can restore from?

If are still stuck, email your data files to Mincad Systems.

HIPAVE uses two database files, LOADS.mdb and LAYERS.mdb to store nearly all the data such as material properties and load data.

The database files are managed by the Microsoft Jet database engine.

Although theoretically these files can be shared by multiple users, the version of HIPAVE that you are using is configured for single user (i.e. exclusive) operation.

HIPAVE is reporting that one or both of the database files has/have already been opened.
This condition can arise for a number of reasons:

  • Another process or user has the database open (see Sharing Problems below)
  • The database may have not have correct permissions
  • The database may be corrupt

Sharing Problems

Read What is an .LDB File?

Check if there are .ldb file(s) in the same folder as the .mdb files. If there are, delete them. You may need to reboot to delete them.

Security Settings and Share Settings

If you are working on a Network, get your IT Administrator to check the following:

For databases on network computers, go to the level that is shared. Usually that is an entire drive. Right click on it and select “Sharing and Security”. Make sure “Share this folder” is selected and there is a share name that does not have a dollar sign ($) behind it in the drop down box. (The dollar sign share is a default share for administrator only.) If there is not one, add it. Select a share without a dollar sign. Select permissions. Make sure the users that will be using the DB have change and read permissions.

Then right click on the folder(s) that contain the database(s) and select “Sharing and Security”. Select security. Make sure the users have read, write, modify, and read & execute permissions. Select advanced. Edit the users that will access the databases. Make sure they have create files and delete permissions.

Then right click on the the database(s) and select “Sharing and Security”. Select security. Make sure the users have read, write, modify, and read & execute permissions.

Database Corruption

If you still cannot open it, the database may be corrupt.

Install HIPAVE on another PC. Copy the HIPAVE data files to another PC (instructions here), and see if you can view the data from HIPAVE on that PC.

Do you have a backup that you can restore from?

If are still stuck, email your data files to Mincad Systems.

Try reinstalling APSDS 5.0.

Contact Mincad Systems to get a link to the latest version.

If that doesn’t resolve the problem, please contact Mincad Systems or your local agent for further assistance.

Try reinstalling CIRCLY.

Download the latest version.

If that doesn’t resolve the problem, please contact Mincad Systems or your local agent for further assistance.

Try reinstalling HIPAVE 5.0.

Download the latest version.

If that doesn’t resolve the problem, please contact Mincad Systems or your local agent for further assistance.

Download the Hardware Lock Driver from here.

Extract the files from Sentinel_Protection_Installer_7.6.9.zip
Run Sentinel Protection Installer 7.6.9.exe

Troubleshooting

The Troubleshooting Guide for Sentinel Hardware Keys provides in-depth troubleshooting of Sentinel System Drivers along with troubleshooting both Parallel and USB Sentinel keys. Download the Guide from here.

Download the Sentinel Advanced Medic from here.

Special Instructions if you have a Parallel Hardware Lock

After launching Sentinel Protection Installer 7.6.9.exe,  follow the steps in this screencast.

Keywords: Hardware Lock Driver, Sentinel Driver, Dongle Driver, Parallel Port, Printer Port.

The Mincad Systems website appears to be uncontactable or may be down.

Please try again in a few hours.

If the Mincad Systems website is uncontactable for more than 12 hours please notify us.

Check with your System Administrator that HIPAVE.exe is not being blocked from accessing the Internet by your Firewall.

Try switching off your Firewall(s). Here are some links showing how to switch off Windows Firewall:

You may also be running a third-party firewall.

There is a problem with our web database when attempting to access version details.

Please notify us.

The folder that HIPAVE is using to store your data files is not writable.

Contact your IT Administrator for assistance (make sure you note the data folder – it is defined in the HIPAVE error message).

HIPAVE is unable to write to the file CIRCLY5.INI (in the Windows folder, for example C:WINDOWS).

Contact your IT Administrator for assistance (make sure you note the Windows folder – it is defined in the HIPAVE error message).

The folder that HIPAVE is using to store settings is not writable.

Contact your IT Administrator for assistance (make sure you note the settings folder – it is defined in the HIPAVE error message).

Please send your database files so that we can diagnose the problem.

Click ToolOptions.

The data folder will be shown in the “Data Path” field.

By default this will be “C:UsersPublicPublic DocumentsMincad SystemsHIPAVE5data”.

Email the the database files LAYERS.MDB and LOADS.MDB.

When you look for the database files  in Windows Explorer they will be of type “Microsoft Access Application” and the size will be at least 160 kb.

When you click the “Run Analysis” button, HIPAVE 5.0 uses HIPAVE32.exe to perform the numerical analysis.

This error is usually caused by HIPAVE32.exe not having the correct permissions to be executed by HIPAVE 5.0.

Check with your System Administrator that HIPAVE32.exe is not being blocked by your Firewall.

Try switching off your Firewall(s). Here are some links showing how to switch off Windows Firewall:

You may also be running a third-party firewall.

The error/warning that you have encountered may not be accurate.

Please update to the latest version of HIPAVE – this may give you a more accurate diagnosis.

Download the latest HIPAVE 5.0 software

To find out what data folder is currently being used (for either PC):
Click ToolOptions.

The data folder will be shown in the “Data Path” field.

By default this will be “C:UsersPublicPublic DocumentsMincad SystemsAPSDS5data”.

To transfer your APSDS 5.0 files to another PC:

Make sure all instances of APSDS are closed.

Copy all the files.

Of course, if the destination PC has important APSDS data you should back up those files first.

Load More