Error Number: 9104 – Hardware Lock gives unknown response

This error can result from a faulty driver configuration or from a faulty hardware lock.

Driver Configuration

Download the Troubleshooting Guide.

Start with the Quick Install/Uninstall on page 3.

If that does not fix the problem:

Check the Hardware Lock on another PC

If that PC is not already running CIRCLY, APSDS or HIPAVE:

go to: /knowledge-base/hardware-lock-driver download this file and run it to install the Hardware Lock driver.
Download the Pavement Design Software:(You need to Register and Log-in to access this content. Click here to get started)
CIRCLY 5.1 software:  CIRCLY 5.1 – Full Installation
CIRCLY 6.0 software:  CIRCLY 6.0 – Full Installation
APSDS 5.0 software:  APSDS 5.0 – Full Installation
HIPAVE 5.0 software:  HIPAVE 5.0 – Full Installation

If the Hardware Lock still gives that error: contact Mincad Systems or your local agent to arrange a replacement for your Hardware Lock.